Tel: 01638 601125
Do I need to empty my
caravan/motorhome before having a service?
The less there is, the easier it is for our engineers to work on,
especially if they have to get access to
equipment in lockers.
If you are unsure what to remove ring us and we will be more
than pleased to advise. Additional labour charges may result if
stored equipment prevents access to the vehicle for service and
it has to be removed.
What do I get when I my
caravan/motorhome has had a service?
will receive a detailed invoice, listing any parts used and a
description of the work carried out. Plus a service schedule
indicating what checks have been undertaken during the service
and, any remedial action that has been carried out or that needs
Can you service my
caravan/motorhome at my home/storage site?
We can only service/repair your caravan/motorhome at either your
home or storage site. Please make sure that if work is required
to be carried out at the storage site, the site owner is aware
and permission has been obtained beforehand otherwise if we
cannot carry out the work when we visit, a call-out charge will
apply in addition to the service/repair charges. Donít forget
that all keys will be required by the engineer (in advance) for
the vehicle being serviced. Please also make sure that all
handbooks and operating instructions are available for our
How long does it take to
service my caravan?
Usually around 4 hours for a single axle caravan service, 3
hours for a Habitation Inspection (an additional hour for a twin
chassis). It also depends on the age of the caravan/motorhome and if
our engineers come across any problems. We normally complete the
standard service the same day. Any items found to be defective
and requiring repairs usually need to have a return visit
booked. Repairs (unless very minor) will be chargeable at our
standard hourly rate.
What preparation do I need to make before the engineer visits?
The engineer will need access to
all sides of the vehicle, so allow at least 1m free access around all
sides, more if possible. Water, gas and an electrical supply will be
needed to test and operate the equipment on board the caravan/motorhome,
however, the engineer can bring along a generator, water and gas should
he be visiting a storage site. Please confirm beforehand.
Also, donít forget that
security devices will need to be removed so that maintenance work can be
undertaken. These shouldnít however be removed until the engineer is on
site as otherwise the vehicle could be at risk from theft. Any access
restricted by items/security equipment left in/on the vehicle may mean
extra cost could be incurred by it having to be removed by the engineer
and replaced after the service.
Finally, if you think that something isnít working correctly, please tell the engineer beforehand,
it will make it easier for him and keep costs down for you. (A good idea
is to carry a small notebook on board, make a note about any niggles or
faults at the time you are camping, far easier than trying to remember
on your return).
What vehicles do you work on?
- THIS IS THE IMPORTANT PART
We undertake work on vehicles up to 10 years old that are
used for leisure purposes
only. We are unable to work on vehicles that are used for
full time occupancy (including ones that are only 'slept
in'). We will only work on motorhomes that have been
converted/built by a major manufacturer to the safety
standards capturing the requirements laid down by the NCC.
We are unable to work on vehicles that have been
'self-converted' or have not been built to the relevent