Caravan Servicing | Motorhome Servicing

Registered in

England & Wales

Number: 07235542

APPROVED SERVICE CENTRE

Tel: 01638 601125

FAQs

Do I need to empty my caravan/motorhome before having a service?

The less there is, the easier it is for our engineers to work on, especially if they have to get access to

equipment in lockers. If you are unsure what to remove ring us and we will be more than pleased to advise. Additional labour charges may result if stored equipment prevents access to the vehicle for service and it has to be removed.

What do I get when I my caravan/motorhome has had a service?

You will receive a detailed invoice, listing any parts used and a description of the work carried out. Plus a service schedule indicating what checks have been undertaken during the service and, any remedial action that has been carried out or that needs further attention.

Can you service my caravan/motorhome at my home/storage site?

We can only service/repair your caravan/motorhome at either your home or storage site. Please make sure that if work is required to be carried out at the storage site, the site owner is aware and permission has been obtained beforehand otherwise if we cannot carry out the work when we visit, a call-out charge will apply in addition to the service/repair charges. Don’t forget that all keys will be required by the engineer (in advance) for the vehicle being serviced. Please also make sure that all handbooks and operating instructions are available for our engineer.

How long does it take to service my caravan?

Usually around 4 hours for a single axle caravan service, 3 hours for a Habitation Inspection (an additional hour for a twin axle caravan chassis). It also depends on the age of the caravan/motorhome and if our engineers come across any problems. We normally complete the standard service the same day. Any items found to be defective and requiring repairs usually need to have a return visit booked. Repairs (unless very minor) will be chargeable at our standard hourly rate.

What preparation do I need to make before the engineer visits?

The engineer will need access to all sides of the vehicle, so allow at least 1m free access around all sides, more if possible. Water, gas and an electrical supply will be needed to test and operate the equipment on board the caravan/motorhome, however, the engineer can bring along a generator, water and gas should he be visiting a storage site. Please confirm beforehand. Also, don’t forget that security devices will need to be removed so that maintenance work can be undertaken. These shouldn’t however be removed until the engineer is on site as otherwise the vehicle could be at risk from theft. Any access restricted by items/security equipment left in/on the vehicle may mean extra cost could be incurred by it having to be removed by the engineer and replaced after the service. Finally, if you think that something isn’t working correctly, please tell the engineer beforehand, it will make it easier for him and keep costs down for you. (A good idea is to carry a small notebook on board, make a note about any niggles or faults at the time you are camping, far easier than trying to remember on your return).

What vehicles do you work on? - THIS IS THE IMPORTANT PART

We undertake work on vehicles up to 10 years old that are used for leisure purposes only. We are unable to work on vehicles that are used for full time occupancy (including ones that are only 'slept in'). We will only work on motorhomes that have been converted/built by a major manufacturer to the safety standards capturing the requirements laid down by the NCC. We are unable to work on vehicles that have been 'self-converted' or have not been built to the relevent safety standards.

What if I accidently fill the fresh water tank with fuel?

This does happen occasionally and is very expensive to repair. All fittings, pipes, tanks, pumps and taps exposed to contamination will need to be replaced. If this should happen don’t operate the pump or open any taps to try and minimise further damage. Seek an engineers advice on repairs required.

Where can I get the caravan part of the motorhome checked out and serviced
Your Mobile Engineer will look after the habitation area.

My motorhome needs an MOT. Where should I go?
An MOT is required on a motorhome after three years, just like a car. For motorhomes, it is advisable to go to a commercial vehicle testing station as they have the capacity and equipment for larger vehicles.

Do we need to connect up to an electricity supply for power?
Most motorhomes have at least one leisure battery which can service most needs overnight and recharge from the vehicle engine whilst on the move. However, some equipment (e.g. fridges, water heaters, fires) can run on either mains electricity or gas which offers greater flexibility when pitching up. Newer motorhomes will usually require a good 12v supply from the on board leisure battery in order to power the control systems when operating on gas. Most camping sites now allow mains electricity connectors, for which your motorhome will be equipped. Check the rating of pitch connections as not all will give the 15A that can be carried by the connection, this means you’ll have to operate under the maximum load to prevent the site circuit breaker from tripping out.

Are motorhomes equipped to deal with cold weather?
Most manufacturers now "winterise" motorhomes build to European Standards, making them suitable for year round use in the country of origin. Some onboard water tanks will have heaters fitted to prevent water from freezing. However, some are better than others as heating and insulation levels can vary between UK and EU manufactured vehicles, if in doubt check.

Where can water be obtained to top up on board fresh water tank when not on site in UK?
All campsite service areas offer this facility, some offer a motorhome service point and many friendly filling stations do, however, cleanliness of the facilities can vary and you should check accordingly before filling up.

How do I know what my car can tow?
Caravan weight is a major factor when choosing a touring caravan. But your local dealer will have a computerised caravan matching system to take away the complexity - talk to them. Also, advice can be obtained from the NCC.